Shipping Policy
Welcome to Aqua Azure Trading. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders are not processed on weekends or public holidays.
- During peak periods, processing times may be slightly longer.
Shipping Areas
We currently ship to selected countries and regions. Shipping availability may vary depending on the destination and product type.
Shipping Times
Estimated delivery times may vary based on location and shipping carrier:
- Netherlands: 1–5 business days
- European Union: 3–10 business days
- International Orders: 7–21 business days
These delivery estimates are not guaranteed and may be affected by customs procedures, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout and displayed before order confirmation.
Any applicable customs duties, taxes, or import fees for international orders are the responsibility of the customer unless otherwise stated.
Order Tracking
Where available, tracking information will be provided once the order has been dispatched.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order details and supporting information.
We will work with the shipping carrier to investigate the issue and assist where possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
Aqua Azure Trading is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details provided by the customer.
Contact Us
If you have questions regarding shipping, please contact us through the contact information available on our website.
Return & Refund Policy
At Aqua Azure Trading, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns and refunds may be requested.
Return Eligibility
Customers may request a return if:
- The item received is damaged or defective.
- The wrong product was delivered.
- The product is unused, in its original condition, and in its original packaging.
Return requests must be submitted within 14 days of receiving the order.
Non-Returnable Items
The following items may not be eligible for return:
- Used or damaged products caused by customer misuse.
- Customized or personalized products.
- Clearance, sale, or final-sale items (unless defective).
- Products that cannot be returned for hygiene or safety reasons.
Return Process
To request a return:
- Contact our customer support team.
- Provide your order number and details of the issue.
- Wait for return instructions before sending the item back.
Unauthorized returns may not be accepted.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.
Shipping Costs for Returns
- If the return is due to our error (wrong item, defective item, or damaged item), we may cover the return shipping costs.
- For all other eligible returns, the customer may be responsible for return shipping expenses.
Exchanges
If you received a defective or incorrect product, we may offer a replacement or exchange subject to product availability.
Cancellation of Orders
Orders may be canceled before shipment. Once an order has been dispatched, cancellation may not be possible and the standard return process will apply.
Contact Us
For return or refund assistance, please contact us through the contact information provided on our website.
Aqua Azure Trading
Netherlands